Cancellation & Refund Policy

1. Subscription Cancellation

You can cancel your paid subscription (Pro or Team tier) at any time directly through your account dashboard under the Billing & Usage settings tab.

• Upon cancellation, your subscription will remain active until the end of your current prepaid billing cycle (monthly or annual).
• You will not be billed for any subsequent renewal periods following cancellation.
• Your account will automatically downgrade to our generous Free Forever Plan at the conclusion of the paid term, retaining your existing boards and leads up to the free limits.

2. 7-Day Money-Back Guarantee (First-Time Subscriptions)

We want you to be completely satisfied with KanbanStack. If you are a first-time subscriber to any paid plan and find that the Service does not meet your sales outreach requirements, you may request a 100% full refund within 7 calendar days of your initial payment.

How to claim: Simply send an email to admin.kanbanstack@gmail.com with your registered email and workspace name within 7 days of purchase. No questions asked.

3. Refund Exceptions & Non-Refundable Items

• Booster Email Credits: One-time top-up booster credit purchases are non-refundable once consumed or after 7 days from purchase.
• Subsequent Renewals: Renewal charges beyond the initial 7-day trial period are non-refundable. Please ensure cancellation before the renewal date if you do not wish to renew.
• Service Abuse: Accounts terminated due to spam violations, malicious behavior, or breach of our Anti-Spam Terms of Service are ineligible for refunds.

4. Refund Processing Timeline

Once approved by our support team, refunds are processed immediately through our payment gateway (Razorpay). The refunded amount typically reflects in your original payment method (Credit Card, Debit Card, UPI, Net Banking) within 5 to 7 business days, depending on your issuing bank's settlement schedule.

5. Contact Billing Support

For any billing disputes, duplicate transaction inquiries, or refund requests, please contact: